Welcome to Flexi Voucher FAQ

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Onboarding to Visionary Vouchers is quick and easy. 🤩

First off, if you send us your email address we'll send you our standard Service level Agreement (that looks like this) 👀

Once the SLA is signed, these are the things you need to tick off.

• Your Voucher Designs
• Tell us what these Vouchers represent - whether they are monetary vouchers or experience vouchers.
• Provide us the email address that a copy of sold vouchers will be shared to - you receive a copy of every voucher sale.
• Provide us with an admin email that will allow users of this email to access your back-end CRM
• You need a Stripe account. For us to link to it we need your username and password, along with a one time auth code usually sent to your mobile.
• Share with us any fonts or brand colours you'd like us to use. Fonts are restricted due to platform varaibility.

Once we have all of this time to launch 🚀 is between 24 and 48 hrs.

What does going live look like?

We will send your web designer a string of text to embed into your website. As soon as this script is added to your website the system is live.

We will invite you by email to join the back-end voucher portal where you can export sales and redemption records for your accounts function. Save this link to your Desktop or Home Screen.

We will also send you a link to your Redemption App, which should also be saved to your Desktop or Home Screen.

Once You've gone live.

We will provide key operators of the system 30 minutes online training. Additional on-sight training is charged at £250 per four hours. 

And that's it! 🎉

You can reference online support here, or just give us a call 0141 459 1405  - Midday to 10pm 7 days a week.

We will send you a login to the backend of VisionaryVouchers through which you can review all subscriptions and FlexiVoucher redemptions.

Example: If you are offering a £10 glass of white wine within a Visionary Voucher, you offset the cost which would be around £3. You add a FlexiVoucher button to your POS so that monthly reporting of costs can be offset against stocktaking analysis.

Yes. We have hotel clients who place a QR code at reception to tempt arrivals, and thus boost sleeper/diner ratios.

All subscriber information can be easily and quickly exported for use within your emarketing client e.g. Mailchimp, Hubspot.

We gaurantee 100% up time (not withstanding force majeure, extraordinary circumstances).

No. VisionaryVouchers can be used in both independant and group settings. In fact we're working with businesses outside of the hospitality space. VisionaryVouchers are... incredibly 'flexible'!

This is completely down to you and how you wish to deploy the vouchers.

Yes. If the customer is open to returning, ask them for their email address and you select and complete the VisionaryVoucher you think is approrpiate and then send it to them.

Best practice within your Terms & Conditions is that part redemption is not accepted.

Ultimately, every voucher is designed to deliver overlay business prompted by FlexiVovoucher use. 

You can do if it's of extra benefit to your guests. This however is a digitally driven service.

Simply provide 1 months notice and we will plan to close down your portal after 30 days.

We will export your data from the system and send it to you as a CSV file.